Help Desk Procedures

Helpdesk:

E-mail : helpdesk@mcphs.edu
Telephone : 617.732.2170

Hours of operation:

Monday - Friday : 8:00 a.m. – 9:00 p.m.
Saturday : 9:00 a.m. - 3:00 p.m.

Located:

3rd Floor, Technology Center

Information Services is your resource for computer and software help. You can contact us either by phone or e-mail. We’re here to help!

Please remember to provide the following information when you call or email:

Name
Department
Extension
Office location
Brief description of request/issue, including any/all error messages that may be displayed

When contacting the Help Desk, you may be asked to perform several troubleshooting steps to isolate the exact problem. If these steps fail to resolve the issue, we will send a technician to your desk to assist.

For any questions or concerns, please contact Mary McDonough via e-mail at mary.mcdonough@mcphs.edu or x 2170.

Offices & Services