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Understanding Bias to Unleash Potential™


Presented by: MCPHS, FranklinCovey and Rosann Santos

October 13, 2021, and October 26, 2021

More than 430 faculty and staff along with more than 40 senior leaders attended Unconscious Bias: Understanding Bias to Unleash Potential™ to develop their understanding of biases and foster a campus climate of inclusion and cultural competence among students, faculty, staff, and other key members of our community.

A bias is a preference for or against a person, place, or thing. Unconscious bias leaves us unaware of potential harm resulting from biased thinking. As we understand bias, we can address it to create a culture in which everyone thrives. To do so, we must:

  • Identify Bias where it shows up in our own thinking and in our workplaces.
  • Cultivate Connection with those around us to expand our understanding and improve our decision-making.
  • Choose Courage as we engage with care and boldness in addressing biases that limit people and constrain performance.

Bias is a natural part of the human condition—of how the brain works. It affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting potential. There is nothing more fundamental to performance than how we see and treat each other as human beings. Helping your leaders and team members address bias allows them to thrive.

About the presenter:

As a proud member of the FranklinCovey family, Rosann Santos has spent most of her career in the higher education space working with first-generation students and their families. Rosann believes that 100% student engagement is an attainable goal with a little creativity and hard work. Her philosophy of success is rooted in understanding yourself and others from a place of strength rather than deficiency. Rosann has a Master’s Degree in history from the University at Albany, SUNY, and a Bachelor’s Degree in Math and History from Syracuse University. She is fully bilingual in Spanish.