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Telehealth: Best Practices for Pharmacists

Due to the COVID-19 pandemic, telemedicine is becoming more popular. This may be as complex as holding virtual appointments with patients for collaborative drug therapy management of chronic disease states, or more straightforward interactions such as performing medication reconciliations and medication counseling. Although some institutions may have had telemedicine procedures in place prior to the COVID-19 pandemic, pivoting to providing patient care virtually can be challenging. The information contained in this CE program will allow pharmacists to become more comfortable with conducting telemedicine visits and ensure that patient care is being delivered effectively.

Learning Objectives

At the completion of this activity, the participant will be able to:

  • List and describe commonly available telemedicine platforms
  • Describe legal and regulatory considerations for telemedicine practices
  • Discuss and summarize requirements and considerations for an effective telemedicine visit
  • Apply best practices to patient scenarios and examples 


Kelli Sims, PharmD, is the 2020-2021 MCPHS University/Atrius Health PGY1 resident. Born and raised near San Antonio, TX, Kelli completed her Doctor of Pharmacy at the University of North Texas Health Science Center (UNTHSC) in Fort Worth. Prior to enrolling in pharmacy school, Kelli completed a Bachelor of Science in Biochemistry with a minor in Spanish Studies at Texas Lutheran University in Seguin. Although she completed the didactic portion of pharmacy school in Texas, her final year of rotations was concluded in the greater Boston area. During pharmacy school, Kelli was president of Phi Lambda Sigma pharmacy leadership society. She also received a Graduate Certificate in Public Health from UNTHSC and was awarded the USPHS Excellence in Public Health Pharmacy Award for her work as Community Health Chair of the National Community Pharmacy Association. Kelli has seven years of experience as a pharmacy technician and pharmacist intern with CVS Pharmacy. Her areas of interest include ambulatory care and chronic disease state management.

Free for MCPHS alumni, faculty and staff. For all others the fee is $12.00


ACPE logo

Release Date: 3/26/21
Expiration Date: 3/26/22
Contact Hours: 1.0 (.10 CEU)
Universal Activity Number: 0026-0000-21-208-H04-P
Topic Designator: General Pharmacy


MCPHS University is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. MCPHS designates this educational activity for a total of 1.0 contact hours (.10 CEUs).

Requirements for Credit

In order to receive credit, the participant must review the entire presentation and complete the post-test and evaluation form. Upon completion participant credit will be reported to CPE Monitor. Transcripts may be printed from CPE Monitor.

Statement of Disclosure

MCPHS University adheres to the ACPE Standards regarding commercial support of continuing pharmacy education. It is the policy of MCPHS University that the speakers and planning committee disclose real or apparent conflicts of interest relating to the topics of the educational activity, that relevant conflicts of interest are resolved, and also that speakers will disclose any unlabeled/unapproved use of drugs or devices during their presentation.

No funding from industry provided for this event. No exhibitors will be present.
Kelli Sims and MCPHS CE Staff hold no financial relationships with ineligible companies relevant to the content being presented.