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Frequently Asked Questions

Do online classes have specific start and end dates?

Yes. Online programs follow the MCPHS University Academic Calendar. Fall and spring courses typically follow a 15-week semester based schedule. Summer courses typically follow a 10-week semester based schedule. Courses are not self-paced. Please refer to the University’s Academic Calendar for important dates.

Can I take classes elsewhere and transfer them to MCPHS?

No. Transfer credit is not awarded after a student has been accepted. Classes being considered for transfer must be completed prior to admission. Please note: No more than eight semester hours of graduate credits may be considered for transfer from another degree program, at the sole discretion of the Graduate Council. Bridge program coursework is never transferrable from another institution.

Can I see my schedule before I submit my non-refundable $500 fee?

No. Only students who have submitted their $500 will receive a schedule.

How soon will my account be created?

New student accounts are generated and students are scheduled for classes just a few months before classes actually begin for the term. Once that process kicks off for the given start term, account generation and scheduling is done for all newly deposited students on a weekly basis. This is why it is important to pay your fee within the two week window to ensure that your account is created and you are registered well before the start of classes. For example, fall-start account creation begins in June, so a student who deposited for fall semester in February will not get his/her account and schedule until June. However, a fall-start student who deposited for fall semester in August will likely get his/her account within one week from the time the deposit was processed.

How do I register for my first classes?

Once your account is created, you will be registered automatically for the first semester of your program by the Registrar's Office. In subsequent semesters it is your responsibility to register for coursework via WebAdvisor as outlined by your program. It is also the student's responsibility to review the program evaluation in WebAdvisor and schedule a time to speak with a program faculty member or the program chair to discuss the upcoming semester course offerings and recommendations for scheduling if there are any concerns. Failure to self-register via WebAdvisor will result in a student not being registered. Please note: Students in the Postbaccalaureate PharmD and MRI Certificate programs will be registered for courses every semester since these programs require that the curriculums are followed precisely as outlined.

How do I log in to WebAdvisor?

Your login and password for WebAdvisor will be sent to you at the personal email address you provided with your application to MCPHS Online. This same username and password is your account information for Blackboard and MCPHS University email, so please do not lose or share this information. Please note: Only students who have submitted their tuition deposit will receive a WebAdvisor account.

What if I want to drop a class?

You can drop a course during the Add/Drop period using WebAdvisor. First log in to WebAdvisor and click on the “Students” menu. From there, you will see a list of courses you are currently registered for. To drop a course, click on the “drop” box for the course you would like to drop and then “submit”. If you are trying to drop all of your courses, you will need to complete a program withdrawal form and submit it to the Registrar’s Office. You may not drop yourself from all of the courses in which you are registered.

Why is it that I can see my schedule in WebAdvisor but my classes are not showing up yet in Blackboard?

Courses are not posted to Blackboard until the first day of class. If you can view your course schedule in WebAdvisor, then you have been registered. Do not panic if you login early and do not see them in Blackboard.

What happens if I need my MCPHS Online account reset?

Contact the Help Desk at 617.732.2170. A representative is available 24 hours a day, 7 days a week to assist you with resetting your account. You will need your student ID number for a password reset.

If I am locked out of my e-bill account, how can I get it reset?

If you are locked out of your e-bill account, you will need to contact Student Financial Services at 603.314.1729. Do not contact Admission or the Help Desk. You will need your student ID number for a password reset.

How do I get my student ID number?

Your ID number is located on your application emails, acceptance letter and admission documents. Please memorize that number as you will use it repeatedly over your enrollment!

How can I find out what books are needed for my courses?

Textbook information for courses will be provided on WebAdvisor once the booklists are available. You may purchase your books on your own or from eFollett and have your books sent to your home. If you already know which courses you are taking, you may go directly to the eFollett site and search for your required materials.

Do I need to purchase University Health Insurance or submit an insurance waiver as an MCPHS Online student?

No. Online students are not automatically billed for University Health Insurance and therefore are not required to purchase insurance or submit a waiver. Please visit the welcome tab for more information. Online students may not purchase University Health Insurance.