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FAQs

All Student FAQs

Is the University closing?

Pursuant to Massachusetts Governor Charlie Baker’s order, all physical MCPHS campuses will be closed until at least Monday, May 4, 2020. However, all coursework will continue through our online platforms.

Will my courses change?

Your courses and labs may change with the transition online. Updated syllabi and information about any changes will be provided by the instructor. Please read your email and check Blackboard, if applicable.

Will I get grades for the spring semester?

Yes, you will receive a grade for your Spring classes, unless you withdraw from the class or take a leave of absence. Your grade will include all the coursework due from classes that have moved to online/remote education.

If we are moving to online courses, do I have to be "in class" at a specific time?

This depends on your instructor and the course content. Some classes and labs will not require participation at a particular time. Other classes and labs will require you to be online and "in class" at a certain time. Depending on where you are located, unfortunately, this time could be in the middle of the night or during mealtime. We apologize for this inconvenience and hope you can plan accordingly, especially for assignment deadlines.

We encourage students to do their best to maintain a study schedule, much like you would if you were on campus. Please review the updated syllabi from your instructors to determine if you should adjust your schedule. If you do not have an internet connection and/or device that allows you to complete the classwork or participate in your course, please notify your faculty member.

I currently live in the residence halls. Where can I find the latest information?

Updated Boston housing instructions can be found here. Those living in Worcester residence halls can find Worcester housing information here.

If I move out of the residence halls, will I receive a refund?

A student who moves out of their residence halls will receive a pro-rated refund based on the time remaining in the semester.

If I stay, will I have health insurance?

If you selected the Student Health Insurance Plan, you will remain enrolled in the Plan for the remainder of the current policy.

If you have personal health insurance, please contact your insurance provider with any questions.

If I'm a student with a campus job, do I still report to work?

No. On-campus student jobs have been suspended through the end of the semester. 

How do I protect myself from the Coronavirus?

Resources for prevention and links to the latest information from the U.S. Centers for Disease Control and Prevention regarding symptoms and prevention can be found along with other resources on the University’s COVID-19 webpage.

 


International Student FAQs 

Do I have to leave the United States? 

No, you do not need to leave the U.S. if you remain enrolled in your courses. However, if you are in the Boston residence halls, you can find Boston housing instructions here. Those in Worcester residence halls can find Worcester housing instructions here. For those with concerns being able to keep up with your courses, please reach out to your faculty, academic coach in CASE or contact international.academics@mcphs.edu.

Please carefully consider your plans to stay or travel home, and make use of all your resources.

If I leave the United States for the rest of the semester, do I have to attend classes online?

Yes. Faculty have sent information to students regarding updated syllabi, requirements for participation, assignments, and assessments/final exams. Classed resumed on Monday, March 23, 2020. Please make sure that you address any time difference with assignment/exam deadlines.

What happens to my F-1 status if I take only online courses?

Due to the Coronavirus, SEVP is making exceptions about online enrollment for F-1 Students for the Spring 2020 sessions. Currently, as an F-1 student, you can remain in the U.S. but must continue your enrollment at MCPHS in the transitioned online courses. Please note, if you do not continue to be enrolled in classes at MCPHS for the Spring 2020 semester, you cannot remain in the U.S. Contact internationalservices@mcphs.edu if you have any questions.

If you decide to return to your home country outside the U.S. but continue taking online MCPHS classes to complete the Spring 2020 semester, you will stay in F-1 status even though you are not physically in the United States. Contact Immigration and International Support Services if you plan on leaving the U.S. internationalservices@mcphs.edu. During this time, we continue to encourage you to stay at home. Please review the CDC guidelines for how to protect yourself or if you think you are sick. It is safer for all of us to keep our contact with others to a minimum. Social Distancing is critical.

Until further notice, you can request a Travel Signature by filling out our online Request for I-20 Reprint. In the I-20 Reprint Reason Questionnaire, select “TRAVEL” as the reprint reason. Additionally, we will send all I-20 documents via FedEx (even to students in the Boston/Manchester/Worcester areas), so please also be sure to fill out the Shipping Address Questionnaire. Please email our office at internationalservices@mcphs.edu if you have any questions.

Our office continues to stay open, but we are working remotely. Our team is available for scheduled appointments via Microsoft Teams, which you can download here or in the App Store. It can be used on desktop or mobile device, and to sign in, simply use your MCPHS login credentials. To schedule a Microsoft Teams appointment with us, email our office at internationalservices@mcphs.edu.

I left the United States. What should I know about returning to the United States for my next semester?

Please check your MCPHS email regularly for updates about MCPHS plans for the summer and fall semesters. When making plans to return to the U.S. for your next semester, please make sure to review your emails from Immigration Services, check CDC travel advisories and information from the U.S. Embassy in your country for the latest information about travel advisories and restrictions.

What is multi-factor authentication? Why is this important to me?

In order to access MCPHS technology off-campus, you will have to set up Multi-Factor Authentication (MFA). MFA is an extra layer of security that requires you not only to enter your password when logging into MCPHS websites but also to receive a phone call to verify that it is really you logging in. Some students have set up this process with their mobile phone number in the US, and if you have, you will not be able to access your MCPHS accounts when you are outside of the US. To avoid this problem, you should download the Authenticator app on your mobile device and follow these set-up instructions.

What if Office 365 or Blackboard is blocked in my country?

MCPHS has virtual desktop software that allows you to connect to MCPHS from outside of the U.S. You should download and install the VMWare Horizon. Instructions can be found here. After installing the VMWare Horizon Client, test it out in the U.S. to make sure it works.

MCPHS will operate an information hotline, and those who have questions may call 617-879-5999. The hotline will be staffed from 10 a.m. to 7 p.m. Monday through Friday, and from 10 a.m. to 2 p.m. on Saturday and Sunday. You can also email info@mcphs.edu.