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Planning for the Inevitable: Medication Errors

This webinar will be available as an on-demand module.

This event is intended for pharmacists and pharmacy technicians. Content will cover case studies of medication errors and review the root cause analysis (RCA) and action plan development processes, demonstrating the benefit of both as a preventative measure.

Learning Objectives

Upon completion of this activity, the participant will be able to:

  • Discuss the contributing factors most likely to cause a wrong-drug or wrong-dose error.
  • Review best practices aimed at reducing medication errors in your pharmacy.
  • Describe root cause analysis and when it should be conducted in your pharmacy
  • Identify risk management strategies in the medication use process that can minimize or prevent medication errors.


Donna Horn, MS, RPh, DPh, CHC is a Senior Ethics and Compliance Officer at Fresenius Medical Care, North America (FMCNA) supporting the pharmacy and laboratory businesses. Concurrently, Donna is a Senior Associate at Gates Healthcare Associates where she advises clients on community pharmacy practice, regulatory compliance, medication safety initiatives and continuous quality improvement matters. Previously Donna directed ISMP’s patient safety activities in community/ambulatory practice for over 12 years.

Donna also provides direct student instruction at MCPHS as a preceptor in the APM lab. At the University of Florida, she teaches ‘Preventing Medication Errors’ to graduate students enrolled in the College of Pharmacy Pharmaceutical Outcomes and Policy Program. She has more than 25 years of experience in the retail/chain community pharmacy practice setting, as the Privacy Officer and Manager of Regulatory Affairs for Brooks/ Eckerd Pharmacy and as a pharmacist and Regional Pharmacy Manager for OSCO Drug. Donna received a BS in Pharmacy from MCPHS. She received a Graduate Certificate in Patient Safety and Medication Use and a master’s degree in Patient Safety and Medication Risk Management from the University of Florida College of Pharmacy Pharmaceutical Outcomes and Policy Program.

Registration Fee: This module is provided free of charge.

This live webinar will be hosted on Zoom Webinar Version: 5.11.11 (8425).

You will receive a confirmation email of your registration once you register on the CE Portal. One day and one hour prior to the event you will receive a confirmation email from Zoom with your access link.

Please email MCPHS Continuing Education with any questions.

ACPE UAN: 0026-0000-22-017-L05-P | Knowledge-based
ACPE UAN: 0026-0000-22-017-L05-T | Knowledge-based
Topic Designator: Patient Safety
Contact Hours: 1 (0. 1 CEU)


ACPE logo

Massachusetts College of Pharmacy and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Massachusetts College of Pharmacy and Health Sciences designates this activity for a total of 1.0 contact hour (0.1 CEU).

Requirements for Credit

In order to receive credit, the participant must view the entire presentation and complete the pre and post-tests, and evaluation form. Upon completion, participant credit will be reported to CPE Monitor. Transcripts may be printed from CPE Monitor.

Statement of Disclosure

Massachusetts College of Pharmacy and Health Sciences adheres to the ACPE Standards for Integrity and Independence in Continuing Education. It is the policy of MCPHS that the speakers and planning committee members disclose all financial relationships with ineligible companies within the last 24 months, and that relevant conflicts of interest are mitigated. Speakers will disclose any off-label/unapproved use of drugs or devices during their presentation.

Donna Horn is an employee of Fresenius Medical Care, an ineligible company. The content developed and presented does not relate to the product lines or solutions produced or offered by Fresenius Medical Care.

Massachusetts College of Pharmacy and Health Sciences Continuing Education staff members hold no financial relationships with ineligible companies, related to the content of this presentation.

No funding from industry provided for this event. No exhibitors will be present.