State Authorization Reciprocity Agreement
Complaint Procedures for Online Students
Students enrolled in online learning (“Online Students”) who have a complaint against the University resulting from its distance education courses, activities and operations must first go through the University’s procedures for resolution of grievances, including, but not limited to the following:
- Grading Policies
- Course Policies
- Attendance and Academic Status Policies
- Academic Honesty Policy
- Tuition, Room and Board, Fees
- Appeal of financial aid award or appeal of late payment fees (“Additional Student Financial Services”)
These procedures are set forth in the University Catalog.
Online Students may submit complaints to the Associate Provost for Institutional Research and Effectiveness at Henriette.Pranger@mcphs.edu. Students may also submit complaints to their dean or program director or the Dean of Students office. Additionally, students may submit information through the University’s Compliance Hotline, a toll-free, 24-hours-a-day, 7 days-a-week resource. Such complaints may be submitted anonymously, but anonymous complaints cannot bring about a result for a complainant who remains unidentified. The Compliance Hotline is staffed and managed by Lighthouse Services, Inc., a company that is not affiliated with MCPHS University and provides this service under contract. The Compliance Hotline may be contacted by:
- Telephone: 877.472.2110
- Email: reports@lighthouse-services.com (please indicate that your report concerns MCPHS University).
- Fax: 215.689.3885 (please indicate that your report concerns MCPHS University)
If the University’s internal complaint procedures have been exhausted and the complaint has not been resolved:
- Online Students residing in Massachusetts and non-SARA states and territories may file a consumer complaint with the Massachusetts Attorney General's Consumer Advocacy & Response Division.
- Online Students residing in New Hampshire may file a consumer complaint with the New Hampshire Attorney General's Consumer Protection & Antitrust Bureau.
Online Students residing in a state other than Massachusetts and New Hampshire, and when such state is a SARA participating state, may file a complaint with the Massachusetts Department of Higher Education, in its capacity as the SARA portal entity for Massachusetts, at SARA - Student Complaints. More information about the DHE’s complaint process can be found here: DHE Complaint Policy and Process.
Professional Licensure Disclosure
Requirements for licensure and eligibility for professional examination vary by state and are subject to change. Learn more about professional licensure disclosures.
Residency
Course and program availability varies by state. Admission into a program is dependent on program availability in the state where the student is physically located at the time of admission. If a student moves to a different state after admission to the program, continuation within the program will depend on the availability of the program within the new state where the student is physically present. It is the student's responsibility to notify the University of a change in physical presence.