The Help Desk provides first-level technical support to all faculty, staff, and students of MCPHS University in a professional and informative manner. The Help Desk is dedicated to servicing the computer and technology support needs of all users by providing detailed resolutions and general system information for common problems.
The Help Desk provides first level support to all MCPHS students, faculty, staff, and guests. Help Desk services include, but are not limited to:
Accounts & Access
Classroom technology support
Videoconferencing / DE setup
Printer setup / maintenance
Communication & Collaboration tools
The Help Desk is unable to provide hardware support for student or any non-University owned devices.
Hours of Operation
Standard Help Desk in-person support is provided Monday through Friday from 8:00am – 5:00pm. Hours may be extended or shortened due to finals, semester breaks, holidays, etc. In-person support hours vary by campus: