Bomgar enhances support by letting technicians or instructional designers view and/or control remote computers and mobile devices over the internet. A support rep can see what you see and/or control your computer for support.
Benefits and Key Features
Respond efficiently to support inquiries.
Seeing the screen helps representatives see exactly what you’re seeing.
Computer control to assist showing users what representatives are saying.
IS Staff and Instructional Designers.
Already scheduled an appointment with an IS or ID representative? Head over to the support portal and select their name to begin a remote session.